🌎 WE SHIP WORLDWIDE 🌎
Our hours of operation are Monday - Friday from 8:00am - 5pm UK. Our standard processing time is 3-5 business days, please note that due to Covid-19, the processing/shipping time may be increased. All shipments are made with Royal Mail/Canada Post/USPS/DHL, you will receive a tracking number, once the item is dispatched.
In the case of wanting to return an item, it is your responsibility to do so. Please note that any discounted/sale items are on an exchange or credit note policy only. You have a fourteen day period to return your item, commencing the date you receive it. You must first send an e-mail to firstname.lastname@example.org - indicating that you would like to process a return, so we can provide you with the necessary information. No returns will be honoured if we do not receive an e-mail and/or the item is not in re-sellable condition.
If we receive a return out of the aforementioned time frame, please note that we will only be able to issue a credit note and not a refund.
The returned item(s) must meet the following conditions:
- Free of all odours, stains and/or irregularities
- The item(s) must be in re-saleable condition
- The swing tag must be present, visible and undamaged
CUSTOMS DUTIES AND IMPORT VAT
Your delivery may be subject to customs tax and VAT (Value Added Tax). These extra charges are forms of tax that are not included with Simply Samedi prices or our shipping charge.